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Important Information

All boxes to be returned must be booked in for pickup with UPS within 14 days of delivery. Any box not returned within 21 days with be considered as retained by the customer and the deposit will be forfeited. If you have any problems booking a return please just contact us and we will do it.

In some cases we will use traditional cardboard packaging even if you choose Zero Waste Shipping. We may not have the right size plastic box to hand or your order may not be suited to the plastic boxes.

Although we want to stop using packaging, unfortunately we still have to pad the Zero Waste Shipping box with filler material to avoid breakages. We already reuse a lot of packaging material from our suppliers, and if you return any filler to us in the box we will reuse it again if possible!

A lot of the products we sell are in manufacturers cardboard boxes for safety and security. We can't do much about that. Feel free to return them if you want us to try and reuse them or recycle them in our commercial recycling bin.

If you purchase regularly and you want to leave the €28 on your account please let us know. We can do so.

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